At Ridhi Sidhi Sequins, we aim to ensure our customers are satisfied with their purchases. However, we understand that sometimes things don’t go as planned. Please review our Cancellation and Refund Policy below:

1. Cancellation Policy

If you wish to cancel your order, you may do so within [insert number of hours, e.g., 24 hours] of placing the order, provided that your order has not already been processed or shipped. To cancel an order, please contact us immediately at [ridhisidhi9278@gmail.com] [9991032451]with your order details, and we will do our best to assist you.

Orders that have already been shipped or are in the processing stage cannot be canceled.

2. Refund Policy

We want you to be happy with your purchase, but if for any reason you are not satisfied, we offer refunds under the following conditions:

• Eligibility for Refund: You are eligible for a refund if your item is defective, damaged, or incorrect upon arrival. Please contact us within 2days of receiving the product with proof of the issue photos of the damaged item or incorrect order. We will either issue a refund or send a replacement, based on your preference.
• Non-Refundable Items: Certain items are non-refundable, such as custom-made products, perishable goods, or products marked as “final sale” on the website. Please refer to the specific product page for details.
• Refund Method: If you are eligible for a refund, it will be processed using the same payment method used for the original purchase. Refunds typically take 10 Days to be reflected in your account, depending on your payment provider.

3. Return Shipping

If you are requesting a refund due to a defective or incorrect item, we will cover the return shipping costs. If the return is due to personal reasons you will be responsible for the return shipping fees.

4. How to Request a Refund

To request a refund or cancellation, please follow these steps:

1. Contact our customer support team at [ridhisidhi9278@gmail.com] [9991032451]
2. Provide your order number, details of the issue, and any supporting documentation (e.g., photos).
3. Our team will assist you with the next steps and guide you through the refund or replacement process.

5. Exchanges

If you would like to exchange an item for a different product, please contact us within 2 Days of receiving the item. We will assess the eligibility for exchange and assist you in the process.

6. Changes to the Refund Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Please check this page periodically for updates. Any changes will be effective immediately upon posting.